Higher Certificate: Office Administration
Code: 23619 • NQF 5 • 240 credits (≈ 2400 hours)
Programme: Higher Certificate:Office Administration
Modules
- Business and Office Administration - The competent learner, with the required knowledge of office administration and with skills in office procedure, will perform with self-confidence the role of a private secretary or personal assistant. – 24 credits(≈ 240 hours)
- Cost and Management Accounting - The competent learner will show insight into the principles of Financial Management and Decision-making. – 24 credits(≈ 240 hours)
- Economics - The competent learner will demonstrate an understanding of the South African economic system, reading with insight and analysing economic data in a meaningful way and will demonstrate a sound fundamental knowledge and understanding of economic principles of local, national and international economic problems in order to make decisions, as managers, future producers, consumers and citizens, on a economic-oriented foundation. – 24 credits(≈ 240 hours)
- Human Resources Management - The competent learner can demonstrate a clear understanding of the theories and practice relating to the human resource in organisations. – 24 credits(≈ 240 hours)
- Human Resources Management - The competent learner will demonstrate an appreciation of the human resource function and its invaluable role in the organization and show linkages with other resources - capital, equipment, management and materials – 24 credits(≈ 240 hours)
- Labour Relations -The competent learner will apply labour relations principles and trends to a given work situation. – 24 credits(≈ 240 hours)
- Labour Relations - The competent learner will apply the elementary labour relations principles and trends as described, in a business environment. – 24 credits(≈ 240 hours)
- Law - The competent learner can understand and apply the basic principles of law which affect business relationships and transactions within the scope of the administration of companies and other organisations. – 24 credits(≈ 240 hours)
- Management - The competent learner will demonstrate an in-depth understanding of marketing concepts and issues relating to international marketing, industrial marketing and services marketing – 24 credits(≈ 240 hours)
- Management - The competent learner will demonstrate an understanding of what management in an enterprise involves so that the concept "supervision" can be related to that aspect of the business environment. – 24 credits(≈ 240 hours)
Learning Outcomes
- Demonstrate an understanding of the background and development of industrial relations in South Africa
- Demonstrate an understanding of the concept of ergonomics and its contribution to conducive working conditions
- Demonstrate an understanding of the economic problem
- Demonstrate an understanding of the personnel function as is affects the role of the supervisor.
- Demonstrate an understanding the interaction and processes within the labour relationship
- Demonstrate knowledge of the nature, sources and classification of the law.
- Demonstrate the ability to allocate and apportion overheads to calculate rates of recovery.
- Describe various organisational structures and discuss their respective merits and demerits.
- Evaluate various theories of leadership in order to apply them to practical day-to-day working in an organisation.
- Identify the contemporary environment, problems and practices of international marketing.